Privacy Policy.

1. Scope and roles

This Privacy Policy applies to Alrty websites, storefront pages, service booking flows, account features, order tracking, favorites, support forms, mobile or API-driven features, and related communications.

Depending on the feature, Alrty may act as a service provider, marketplace operator, online retailer, installer, customer support provider, or platform administrator. Independent technicians, vendors, payment processors, delivery providers, analytics vendors, and hosting providers may process information under their own contracts or policies.

2. Information we collect

• Account and identity data: name, username, email, phone number, password credentials, profile photo, preferences, language, and authentication status.
• Service and order data: service selections, product choices, cart contents, favorites, booking details, technician notes, addresses, installation requirements, photos you upload, and order history.
• Payment and transaction data: order totals, tax and shipping details, payment method metadata, transaction identifiers, invoices, refund data, and fraud checks. Full card numbers are handled by payment processors where used.
• Communications: contact forms, support tickets, reviews, appointment messages, email and SMS preferences, call notes, and feedback.
• Device and usage data: IP address, browser, device identifiers, pages viewed, referral URLs, session data, error logs, approximate location, and interaction signals.
• Cookies and similar technologies: cookies, local storage, pixels, tags, and analytics events used for essential operation, security, preferences, performance, and marketing where allowed.

3. How we use information

We use personal information for the following business and legal purposes:

• to provide, schedule, dispatch, complete, and support smart tech services;
• to operate product catalog, cart, checkout, orders, favorites, reviews, and account features;
• to verify users, secure sessions, detect abuse, prevent fraud, and protect the platform;
• to process payments, calculate taxes, issue invoices, refunds, credits, and service records;
• to communicate about bookings, order status, technician arrival, support, policy changes, and service updates;
• to personalize recommendations, saved lists, language, account settings, and service options;
• to improve site performance, diagnose errors, maintain analytics, and develop new features;
• to comply with law, enforce terms, resolve disputes, and respond to lawful requests.

4. How we share information

We do not sell personal information for money. We may share information with:

• Technicians and service providers who need booking, address, contact, and service details to complete a job.
• Payment, tax, shipping, hosting, analytics, security, email, SMS, and support vendors that process information for Alrty under contractual restrictions.
• Marketplace or commerce partners when a product, service, vendor, provider, or promotion requires coordination.
• Law enforcement, regulators, courts, or other parties when required by law or needed to protect rights, safety, users, or the platform.
• Business transfer parties during a merger, acquisition, financing, restructuring, or sale of assets.

5. Cookies and similar technologies

Alrty uses cookies, local storage, pixels, and similar technologies to keep the site working, remember choices, protect checkout and account sessions, measure performance, detect errors, understand traffic, and support marketing where permitted.

You can control cookies through browser settings. Blocking essential cookies may prevent cart, checkout, account, order tracking, or security features from working correctly.

6. Payments, technicians, and service photos

Service jobs may involve addresses, access instructions, equipment photos, network information, installation notes, and proof-of-work media. Share only information required for the job. If a technician, vendor, or partner receives details for a booking, they may use those details only to perform or support the requested service unless another lawful basis applies.

7. AI, automation, and fraud prevention

Alrty may use automated tools to route support, detect abuse, improve search, recommend services, summarize requests, or help staff respond faster. We do not use automation to make legally significant decisions about you without appropriate review where required by law.

8. Retention and security

We keep information for as long as needed to provide services, maintain records, comply with law, resolve disputes, prevent fraud, and enforce agreements. Security measures include access controls, encryption where appropriate, monitoring, backups, and vendor review. No system is perfectly secure, so users should keep passwords private and contact us about suspicious activity.

9. Your privacy choices and rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, and opt-out of certain sales, sharing, targeted advertising, or profiling.

California and other U.S. state residents may have additional rights regarding categories of personal information collected, sources, business purposes, disclosures, retention, and opt-out choices. European, UK, Canadian, and other international users may have additional rights under applicable regional laws.

To exercise rights, contact us using the details below. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law.

10. Children

Alrty services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us so we can review and delete it where required.

11. International transfers

Information may be processed in the United States or other countries where Alrty, vendors, or infrastructure providers operate. Those countries may have different privacy laws. We use appropriate safeguards where required.

12. Changes to this policy

We may update this policy as services, technology, legal requirements, or business practices change. The updated version will show a new effective date. Continued use of the site after an update means the revised policy applies.

13. Contact us