How Alrty works

Technology help, from request to follow-up

Alrty, operated by Solar Neutrino LLC, coordinates technology-service requests between customers and technicians. Start with the help you need, agree the scope and appointment, and keep the booking details for the visit and any follow-up.

A service inquiry is not a purchased lead or a confirmed job. A technician should not treat contact details as permission for unrelated marketing. Availability depends on the task, location and confirmed booking.

Who does what

The customer

Explains the task, provides accurate site and equipment details, authorizes access and reviews the agreed work.

The technician

Reviews scope and suitability, confirms the work they accept, carries it out safely and records the result and any unresolved issue.

Alrty

Provides the platform, coordinates service requests and offers a support contact. The booking confirmation should identify the service provider and who is responsible for the agreed work.

Participation alone does not establish a technician's employment status, licensing, insurance or authority to act for Alrty. Those matters require the applicable agreement and verification.

From request to completion

1. Describe the work. Include the location, equipment, desired outcome and any access restrictions.
2. Confirm the scope. Review the included work, exclusions, appointment and price before authorizing the service. A request is not a confirmed assignment.
3. Prepare for the visit. Arrange authorized access and make the work area available. Back up important device data.
4. Review changes before extra work. Unexpected conditions may require a revised scope. Record the change and obtain agreement before proceeding.
5. Review the result. Record completed work and any remaining concerns. Contact support if the service differs from what was agreed.

Payments and completion records

Use the amount and payment instructions supplied with the actual booking. These pages do not change checkout or when an existing payment is taken.

Payment timing is shown with your actual order. Do not assume that a booking only reserves funds or that payment waits for a signature. A completion acknowledgment, card authorization, captured payment and technician payout are separate events.

Local service, clear expectations

Explore U.S. service areas and ask about your ZIP code. A listing does not guarantee a technician, same-day service or suitability for regulated work. We confirm the specific arrangements before the visit.

After the visit, use Help after your visit if an item remains unresolved. Technicians can learn about participating in Alrty.