Before a service visit
Confirm the appointment and the person expected to attend. If the visitor or requested work does not match your booking, contact support before providing access.
Make the work area accessible, disclose known hazards and arrange any required building or property permission. Keep children and pets away from the work area. A technology service appointment is not an emergency response service.
Protect your devices and information
Back up important files before troubleshooting or installation. Where practical, enter your own credentials and remain present while access is needed. Use the least access necessary and revoke temporary access after the work.
Do not send passwords, card numbers or unrelated private files through support messages. Photos of a problem should avoid private documents, account screens and other sensitive information.
Pause when something is wrong
If a task appears unsafe, unauthorized or outside the agreed scope, pause and ask for clarification before it continues. For immediate danger, contact the appropriate emergency service; do not wait for a website response.
Do not approve a completion record that misstates the work. Note what remains unresolved so support can review the actual facts.
Report a service concern
Contact Alrty with the booking reference, appointment date, a description of what happened and the help you are requesting. Keep the booking confirmation and relevant work records.
For a schedule change, see Cancellations & rescheduling. For personal-information questions, use the contact details in the existing Privacy Policy.
Clear limits on claims
An Alrty listing or account is not proof of a background check, professional license or insurance. Ask which credentials apply to the specific technician and task. Regulated work must not proceed without the required authorization.
A specific verification, insurance or protection claim must identify its scope and limitations. This page does not offer an insurance program, round-the-clock support or a guaranteed response time. See Help after your visit for reporting and reviewing service concerns.